Privacy Policy

Information We Collect

We collect the personal information necessary to provide you with a safe, personalised, and compliant gaming experience. When you register an account, we ask for details such as your full name, date of birth, email address, residential address, and telephone number. To meet New Zealand regulatory requirements and to verify your identity, we may also request government-issued identification documents, proof of address, and payment information.

In addition to information you provide directly, our systems automatically collect technical data including your IP address, device type, browser version, operating system, and information about how you navigate and interact with our website. This helps us maintain functionality, improve performance, and protect the platform from misuse.

How We Use Your Information

Your personal information is used to create and manage your gaming account, process deposits and withdrawals, and deliver the games and services you request. We also use it to verify your age and identity, prevent fraud, meet our legal obligations under New Zealand law, and ensure compliance with anti-money laundering regulations.

Where you have given consent, we may send you updates about new games, promotions, and special offers that we believe will interest you. We further analyse usage data to understand player preferences, improve our website, and develop better gaming experiences. We do not use your information in any way that is incompatible with the purposes described here.

Sharing and Disclosure

We do not sell your personal information. However, we may share it with carefully selected third parties who help us operate our business. These include payment processors, identity verification providers, customer support platforms, and professional advisers who are all bound by strict confidentiality obligations.

We may also disclose information when required by law, for example to regulatory authorities, law enforcement agencies, or authorised bodies in New Zealand or other jurisdictions where we operate. In the unlikely event of a business sale or merger, your information may be transferred to the new owners while remaining subject to equivalent privacy protections.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. These small files allow us to remember your login details, understand how you use the platform, personalise content, and measure the effectiveness of our services. We use both essential cookies required for the website to function and optional analytics cookies that help us improve performance.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of certain features on our site.

Data Security

We take the security of your personal information very seriously and implement appropriate technical and organisational measures to protect it. These include industry-standard encryption for data transmission and storage, secure servers, access controls, and regular security reviews. While no system can guarantee complete security, we continuously work to maintain a high level of protection for your information.

Your Rights Under New Zealand Law

Under the Privacy Act 2020, you have the right to access the personal information we hold about you, request corrections if it is inaccurate, and in certain circumstances ask for its deletion or restrict how we use it. You may also withdraw any consent you have previously given.

To exercise these rights, please contact our customer support team. We will respond to your request as quickly as possible and in accordance with legal requirements. In some cases we may need to ask for identification or additional information before we can process your request.

Data Retention

We keep your personal information only for as long as it is needed to fulfil the purposes outlined in this policy or to meet legal and regulatory obligations. Once it is no longer required, we securely delete or anonymise the information.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the Privacy Policy periodically so you remain informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact our support team through the live chat or email options available on our website. We are committed to resolving any privacy matters promptly and transparently.